Terms of Service

Last updated: April 18, 2026

These Terms of Service ("Terms") govern your use of vellenue.com and any web design services purchased from Vellenue. By submitting a project request or making a payment, you agree to these Terms.

1. Services

Vellenue provides custom website design services for small businesses. Our standard plan includes a custom website, website hosting, daily SEO (ongoing local pages and posts), lead capture forms with instant alerts, and Google Business Profile integration and optimization. Your website is delivered within 48–72 hours of receiving your business details and content, subject to your timely cooperation in providing required materials.

2. Payment

• The plan is $97 per month, billed monthly in advance. There is no setup fee; your first monthly payment is required to begin work.
• There is no minimum term. You may cancel at any time; billing stops at the end of your current billing period.
• Payments are processed securely through PayPal.
• All prices are in USD and are non-transferable.
• Additional pages or features beyond the agreed scope may be quoted separately.

3. Refund Policy

• Before work begins: Full refund of your first payment if requested before we have started design work.
• After work begins: If you are unsatisfied after delivery, we will make unlimited revisions until you are happy. If after revisions you remain unsatisfied, we will offer a partial or full refund at our discretion.
• After launch: Monthly payments already made are non-refundable. Cancelling stops all future charges.

4. Ownership

You own 100% of your website files, code, and design. If you cancel, we will provide your website files on request so you can host, modify, or transfer them as you wish. Hosting, daily SEO, lead generation and Google Business Profile services end with your final billing period.

5. Your Responsibilities

To deliver your website on time, you agree to:

• Provide your business information, logo (if applicable), preferred colors, and any content within 24 hours of payment
• Respond to questions or revision requests within 2 business days
• Ensure all content you provide does not infringe on third-party copyrights or trademarks

Delays in providing content may extend the delivery timeline beyond the standard 48–72 hours.

6. Intellectual Property

You are responsible for ensuring you have the rights to any logos, images, or text you provide. Vellenue is not liable for intellectual property claims arising from content supplied by the client.

7. Hosting

Website hosting is included in your monthly plan for as long as your subscription is active. Domain registration fees, if any, are not included. After cancellation you may host your website with any provider.

8. Limitation of Liability

Vellenue's liability is limited to the amount you paid for the services in question. We are not liable for indirect, incidental, or consequential damages arising from use of your website or any downtime of your hosting provider.

9. Modifications to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation before pursuing formal legal action.

11. Contact

Questions about these Terms? Contact us at hello@vellenue.com.